FAQ

We have lots of happy downloaders each day, but sometimes things don’t work. Hopefully this page will help you identify and fix any problem you’re encountering. If you cannot find a remedy for a problem you’re encountering, just send us an email at cinnamon@libertyjaneclothing.com.

Question: I cannot seem to open the pattern properly, what’s wrong?

Answer: Check to make sure you have the latest version of the Adobe Acrobat Viewer, so you can open PDF documents.

Question: My outfit didn’t come out right, is the pattern really right or did I make a mistake?

Answer: The pattern is checked exhaustively to ensure it’s accurate, and most patterns are downloaded and used by lots and lots of happy seamstresses. So most likely, you made a mistake, we’d recommend you try your outfit again, and if you feel the pattern is inaccurate, send us a message.

Question: I bought a pattern, but didn’t save it, and now I can’t find it, what do I do?

Answer: Send us an email and we can re-activate your download link.

Question: I thought I got the Shinny Happy Dress pattern but I don’t see it, what am I missing?

Answer: A link to the Shinny Happy Dress instructions are provided in the ‘thank you’ email each time you buy a pattern. Their is no pattern guidebook that you download, just instructions on a web-page.

Question: I’m a designer and make patterns – how do I get my patterns published on Liberty Jane Patterns?

Answer: We are always looking for new pattern partners – send us an email.

Question: Can I sell items made from these patterns?

Answer: We love partnering with sew-from-home business owners and would love to have you become a partner. We have a Terms & Conditions document that is very straightforward. Read more about becoming a Liberty Jane Partner here.